Click on the Contact Us link in the Customer Service menu.
Item Availability
Item availability is not guaranteed. We make every effort to keep an updated inventory, occasionally we sell out of products sooner than anticipated. We do make every attempt to locate the product from one of our stores and work with our vendors to possibly place a special order. If we are out of stock of an item that you ordered, we will notify you via e-mail. Any changes will be reflected
in your order total.
Credit Cards
Justlinen accepts Visa and Master and Discover, and Amex Card only. We do not accept international issued credit cards.
Your credit card is not charged until we ship your order. Your card is charged only for the items that we ship you, not items that are not in stock or have been canceled. Your receipt will be included in your package with a packing slip.
You will be notified via email or phone if there is a problem with your credit card during order processing.
Sales Tax
Sales tax is charged to states where we have a physical presence. Currently the state is Nevada.
Track Order
You will receive an e-mail confirmation once your order has been placed as successfully transmitted. A shipping confirmation will be sent to you from UPS, FedEx via e-mail once your order is prepared to leave our warehouse. You may check the status of your order at anytime by visiting “Your Account”. At this time you are not able to track the shipping status of your order using a tracking number. You may e-mail or call customer service and we will be able to track the status of your package for you.
Modify/Cancel Order
If you need to modify or cancel your order please e-mail or call customer service as soon as possible and we will do so for you. We are un-able to send an updated electronic order confirmation, but we will make note of any changes on the packing slip you will receive with your package.
We cannot cancel or modify an order after it has left our warehouse. You would need to place a separate order, place a return or exchange.
Swatch Request
Please send an email requesting a linen swatch for the Haspel Delave Suit. Include your complete address. Swatches are not available for other items.
Matching Colors
If you need to match a certain color please email the color swatch so we can source the garment you are looking for. There is a good chance we can find the color you are looking for.
Discounts
Discounts start at 5 pieces per style.
